What would you suggest to use as a cool, friendly username for automated emails? So for example if a user signs up he receives a welcome email with his login details from certain address like [email protected] or [email protected].
Do you have any better ideas than info or system? I don't want it to be offensive nor funny but friendly and welcoming and usable for all automated emails, not just for welcome email.
I'd suggest just having the email be 'from' somebody's name — so that the person who receives it can reply, even to automated messages, to a human.
Ideally the name of the actual human being who is primarily responsible for the emails that go out. A salesperson if it's sales. A founder / product manager for app related stuff. A marketer if it's advertising.
People relate to people.
The automated mails we send out mostly come from me. My name. My email. That's produced a stupid amount of useful feedback over time, and more and better feedback than when we had generic "From" emails like info@, team@, crew@, etc.
For example I suspect that few subscribers think that I send our Agile & Lean UX newsletter by hand. The Mailchimp footer is probably a bit of a give away ;) But the email is "from" me and I read the replies.
(Aside: I never understand folk who setup automated mails so that replies end up being thrown away. At least until you reach the point where the number of replies become unmanageable. This is your customer trying to talk to you. This is gold! Why the heck would you ignore that! Yes, it might not scale when you get to thousands of users. But wait until you get to that point first!)
Fill in the second two bullets with your relevant info.
[email protected] is a popular convention; it makes it clear to the user that the e-mail has been sent automatically and it doesn't really make sense to spend time on responding to it.
I support adrianh answer but I'll present a more structured alternative:
Why not using a more semantic address?
Example:
If it's for a welcome email why not just use [email protected]?
Inside your email you can be explicit about what's the address for receiving feedback (also you could use [email protected] or [email protected]). The positive side of this is that is really easy to remember without the need of being positioned inside an email as clicking reply.
I signed up to The Noun Project recently, and their approach was new to me and that might meet your stated goal.
Friendly, and it reads like you want it to sound.
Usable to many purposes, cool and friendly (IMO)
You shouldn't use single email for everything. To make it more relevant to your users, you should use at least few different emails that could cater to different use cases:
etc
This makes it easier for the user to send emails too. If I have billing related issue, I know which email to send etc.
