It seems to be a common practice of credit card and banking web sites to ask answers to secret questions each time you log in from a new computer (for obvious reasons)
There are many frustrating issues with this pattern...
- The user can't accurately remember the answer or the answer changed. (Did I type Texas with a capital or lowercase letter? Does it matter? Maybe I typed Fish?)
- The question doesn't work for the user. (I have no clue what the make and model of my first car was. Maybe I'll just type Fish.)
- The question is not safe and could be discovered or guessed by others. (My mother's last name is fairly common so maybe I'll type Fish. Nope, it won't let me type Fish again dang it I'll never be able to log in)
Is there any way to improve this interaction because I absolutely hate it.