We have a process where a user uploads a file and then is shown a results page with information we've gleaned from their file as well as the option to:
explore search results related to their input file
drill down into our recommendations of things they could improve with their file
explore some specific data we've analysed/extracted from their input file.
In this case, the file they are uploading is their CV.
We currently have one results page and two separate pages for 2 and 3. We don't currently guide the user through the process.
Are there any good examples of web flows with multiple paths and goals we can look at to take inspiration from? Many of the obvious flows only have one goal: user sign up, e-commerce checkout etc.
The flow is currently as follows:
Landing page -> Upload File -> Login/Signup -> View Results -> Explore job search results -> Explore CV improvement recommendations -> Explore career guidance
Steps 2. and 3. (above) are currently separate pages linked via prominent buttons on the initial post-upload page, which contains summary information about their CV as well as job results.
From a small sample of initial user testing we understand that users are feeling a bit lost and unsure of what they should be doing when they get to the results page.
We plan to solve this partly by improving the landing page they visit before uploading their file but we also feel that the results page(s) themselves need improving.
We're not sure which option(s) to try to make the results more understandable and useful.
We could present the different paths as a step-by-step flow and guide the users through it. We could present a tooltip based tour of how to use the results. We could hold back some of the information and drip feed it via email. We could split the whole thing up into different results for different use cases with their own landing pages.
There are probably additional ways we could present or guide the user through the information/flow which I haven't thought of, which is why I asked for examples.