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I am designing a health tracker app for the users in my organisation and I am planning to interview users in order to understand them more.

However, these users have never used such an application before. In such case, what kind of questions should I ask them in order to understand their goals, behaviors and preferences?

  • Are you asking how what kind of questions you should ask users if they've never used the health tracker app before, or never used any type of health tracking tool? – Hynes Dec 22 '14 at 4:06
  • Thats correct. That's my question. – Dipen Bagia Dec 22 '14 at 4:22
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I am lazy and this has been done before, so I highly encourage you to read this: http://hci.stanford.edu/courses/dsummer/handouts/NeedFinding.pdf

I think it answers all your questions.

To summarize:

Find your users: the average user, the extreme user, the casual user, the expert on the subject ...

Ask questions:

  • Be as open-ended as possible
  • Let the people educate you:
  • Ask people for comparisons instead of evaluating on an absolute scale
  • Avoid personal bias, because people are not very good at self reporting
  • Be concrete

Good examples:

  • “I don’t really understand coffee chemistry. As a food chemist, can you explain to me how coffee ‘works’?”
  • "How much did you exercice this week?"

Bad examples:

  • "Is the daily update an important feature to you?"
  • "Would you like something more intuitive?"
  • "How often do you exercice?"
  • Great. Thanks for adding in the summary, some really good information here. – JonW Dec 19 '14 at 16:10
  • Thanks for the update. This is a precise description of what is required. I researched further and found another helpful content on Quora. So anyone interested in reading further can have a look here: quora.com/… – Dipen Bagia Dec 22 '14 at 5:46
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In addition, you should determine more precisely what you mean by "understand them more". Differents methods leads you to differents observations.

If you're looking for needs, I think too that the previous link will answer most of your questions.

If you want to understand their behaviors or preferences with your application, you might choose user testing and observation with interviews.

  • Thanks Florent, I will research more on what is required before I proceed further. Thanks for your advice – Dipen Bagia Dec 19 '14 at 12:35

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