video player mobile - a way to represent two different sources

Question

I've implemented two protocols to provide video on demand in my app. The first one is optimised for slow connections and the other one for better video quality. How to provide a way to let users switch to other protocol if they are experiencing viewing troubles?

I thought of a button, just like some players do for their Standard/High definition switch, but it's not exactly the case here and I don't want to reveal the name of two protocols. At this moment the player is used on both Android and iOS and takes full width at portrait and relatively height with about one real finger height cell below, which contains some info for the video.

Answer 1

Users won't know/care about which protocols are used - they just want the video to work. Your goal is to give them an option if it's not working well. You don't have to tell them anything about "how" it works.

Consider what options you could offer:

• Resolution (like YouTube). This assumes people understand "480p/720p/1080p". Many don't.
• Connection speed. More work to detect connection type and adjust automatically, but no button necessary. Asking people to choose 3G/LTE/Wi-Fi assumes they know.
• SD/HD. Don't assume people know what this means either. Someone might think it means save the video on an SD card - who knows.

• "HD on/off" (like Vimeo). Better, but still requires knowing what "HD" means.

• A simple button for "Video Quality: Standard/High." No jargon, easy to understand.