I'm currently working on a user permissions project for a SaaS product. It will be used to manage multiple users within our product and needs to obviously have some sort of hierarchal system to assign those roles.
My issue is that users tend to have specific ways of using our product in coherence with other web products (mainly having to do with social). So, during the discovery phase of this feature, what would be some good questions to ask to get qualitative data from our clients? And questions that would help sort of guide the design direction?
I've heard it's really easy to over design user permissions – so I just want to make sure that we're doing something that would make sense. I'm fairly new to user research and any advice would help.
PS: I've checked out Zendesk, Hootsuite, Hubspot, Salesforce, and Honey for examples, but it doesn't seem to quite fit for us.