I have a modal in which users can choose between
- removing a user entirely
- withdrawing the user while leaving an archival entry in the list
- cancelling out of the modal without taking any action
My concern is that remove / withdraw / cancel are all similar concepts, and if users meaning to withdraw the user removed the user instead, all the information associated with the user entry will have been deleted, which makes this rather undo-able. For technical reasons, a delayed undo option (à la Gmail's undo sent email function) is not viable at the moment.
I'm planning on grouping options 1 and 2 to the bottom left of the modal to make it clear that option 3 (over on the bottom right, because I'm anecdotally convinced that most accidental clicks happen over there in the bottom right) just closes the modal.
- How should I present the choices in the modal so that it's clear what each option does?
- Are there better word choices for the options?
The original plan was to use "Cancel" an awful lot, but as per various other questions here we endeavoured to not do that. I am also not permitted to use "delete" because deleting people is bad.