As UX Designers & Researchers we collect all this knowledge along the way, most of which is tied to specific projects. The crux though is that the insights can be highly relevant to later projects or even kick off new projects.
My aim is to build a type of “knowledge archive” about our users, encompassing what we know across any type of user (e.g. from potential customers to most engaged users), across any categories of insight (e.g. spanning from qualitative anecdotes to quantitative reports) in any context (e.g. general best practices, exploratory research or project-specific usability insights).
The main question is - the Information Architecture could be quite tricky and seem to be best served by tagging each piece of “insight” in a certain way; what would the best way to do this?
I assume that the following criteria are important towards the success would be -
- Quick filing of results and tagging
- Easy filtering and a plethora of options to navigate the insights
- Extensive collaboration options to be shared across the product team