We are building a large module onto our software that allows hourly data to be processed, and sent out as emails to customers, based on a pre-determined schedule they set themselves.
Typically our user base require this data within the hour, in order to make executive decisions.
What implications would late scheduled emails have on the overall user experience, my (obvious) initial thoughts were:
- Lack of trust in the system.
- Reduction in use, in an email capacity.
- Reduced customer satisfaction
A current example:
(If an email was scheduled to arrive in a user's inbox at 13:30, and then arrived at 14:10)