Do most users find filling out a form to be less frustrating when form chunks are separated into pages (essentially tab navigation), or do they find that annoying and prefer it to be one long scrollable form?
In both cases, I'm assuming that there is a navigation notifier:
- Using typical tab-like notation to indicate which step # the user is on
Now, in a different scenario, when reading articles, I HATE when there are multiple pages, I just want the whole thing to be on one page and use a scrollspy approach. This makes me feel somewhat biased.
But filling out a web form is a totally different case, and some people may prefer to not have the old fully filled out info obscuring their page, maybe something about it being on a prior "page" makes it feel like they've truly accomplished that part and helps them enjoy the process more.
Please let me know what you think, I'm very torn between which is more user-friendly.