I have a paper form that is quite complex where customers filling up the form tends to gloss over the options and just submit without going through all the details. This causes an operational headache and backlogs in paper forms not properly filled up. The current form requires the customers to tick one by one of the functions they require, which is quite tedious. So what they tend to do is to tick everything for fear that they miss out something.
One solution is to lump all the functions to a few basic packages, and defaulting the packages. After selecting a package, the customer has the choice to opt out the service which they don't want, e.g. below
However, here are a few questions I have 1) whilst opt out is fine on the computer screen, how to do that on a paper form? 2) should i use a tick for check box, or use a cross to opt out for a service?