Customer support forums are a place where, in addition to having their questions answered, users can act as supplementary product support in order to build a reputation in the community as an expert. Thus, answerers certainly want to have their identities known. But does the asker really need or want to be known? I notice that Quora doesn't emphasize the asker of a question if they even expose that information at all.
Should this information be exposed on a support forum?