I am working on a site where the client wants to provide links to Microsoft Word Doc/Docx files. This is probably a bad idea for a number of reasons but from an accessibility standpoint, is this a good idea and why?

  • Why is it a bad idea to link to DOC/DOCX files? Since Word files can be read with a screen reader, I don't see an accessibility issue with it.
    – Trav
    Aug 12, 2014 at 13:38
  • More of a bad idea outside of accessibility - not everyone has it, it's non-semantic content (for indexing and SEO), user flow is diverted outside of the browser, etc. I'm trying to gauge the accessibility issues of Word documents on top of the other not-so-good parts of linking a word doc. Aug 12, 2014 at 14:56
  • Instead of HTML? In additon to the HTML page, with the same content? Additional content not contained in the HTML page? // Same/different presentation?
    – unor
    Aug 12, 2014 at 20:05
  • 1
    @unor important/critical information. Basically, client wants stub pages that show a title and hold links to download word docs files rather than having the information in HTML or another format. Aug 12, 2014 at 20:23
  • @stockholmux Consider feeding your doc URLs through Google Document Viewer. docs.google.com/viewer I believe the outputs should be standard text that's readable by screen reader. If not, they still have the option to download the original doc.
    – nightning
    Aug 12, 2014 at 23:37

2 Answers 2


Ideally the content would be rendered in the site via good ole' HTML/CSS to be SEO-friendly, though nowadays Google is already also indexing alternate file formats like PDF and Doc.

In terms of whether it's a good idea or not:

The greatest problem in distributing Word documents is that doing so assumes that all recipients have Microsoft Word. In cases where the entire audience is known, this may be an accurate assumption. For example, in an organization where Word is installed on all classroom computers, all employees do have access to Word. However, for documents with larger distribution or where users' technology is unknown, some recipients may not have Word and may be unable or unwilling to procure it, since it is not free. In contrast, most web browsers can be downloaded for free, and all of them can display HyperText Markup Language (HTML) documents; therefore, unlike a Word file, an HTML document can potentially be opened by anyone who requests it.

Source: http://accessibletech.org/access_articles/software/microsoftWord.php

If and when you do get over the hurdle, and based on your metrics the software availability is not a barrier, here are some articles to ensure the formatting of the Word Documents themselves make them accessible:

Creating Accessible Word Docs From Microsoft: http://office.microsoft.com/en-ca/word-help/creating-accessible-word-documents-HA101999993.aspx

Create Accessible Word Docs From Web Aim: http://webaim.org/techniques/word/

(The latter is probably the better link to forward to your client as it contains specific screenshots and instructions.)

Ideally the best way to distribute content on the web is still through PDF if your client would like to preserve formatting (example: opening a Word Doc in a different Doc-reader will provide a varied visual experience).

Converting Web to PDF from Web Aim: http://webaim.org/techniques/acrobat/converting#word

IMO - I am not an advocate of having Word files on the Web simply because, depending on the nature of the content, you should limit provisions of the editable version of the content. It should be in a more widely accepted published format.


Aplikasi file doc/docx pasti terjamin krna telah melewati proses terpercaya, dengan file word jga bsa mmbantu akses ke web lebih baik

  • Can you provide the answer or comment in English so that the rest of the community can understand it? The standard language used in UXSE is English unless the design question is specific to a particular language or culture. Thanks.
    – Michael Lai
    Apr 13, 2020 at 20:50

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