Scenario:
- Jonathan, a sales representative, gets a phone call from Americorp regarding a problem with their backend admin console. Jonathan signs into his account so he can find Americorp's information and resolve the issue.
Design:
download bmml source – Wireframes created with Balsamiq Mockups
Language:
- Are "sign in/ sign out" the correct labels? John (our sales rep) must retain his name within the client's account so changes are recorded as John.
- "Impersonate" feels like an odd label to present to users.
- Would John immediately understand "Back to my account" rather than "sign out"?