I've got a musician for a client. We're trying new stuff to increase interaction with the audience during and after the show.
She would love to get more in touch with her audience after the shows and she has this idea of creating a community outside of the existing social media channels. She wants people to share experiences and feelings based on the music she makes and eventually increase the engagement of the audience with the music and the music with the audience. An example is displaying comments during shows on the song she is playing right at that moment. Comments made by people who are in the audience at that right exact moment.
The problem is however, she is dead against critical or bad mouthing comments from your average internet troll. She wants it all to be peace and love.
My first proposal for a solution was introducing an administrator. A physical person that filters through every visitors' submissions and comments, but for several reasons it is not the solution we're looking for.
A follow up solution was to let the community be their own administrator. Set down rules and let people downvote ignorant or negative comments which would result in the comment being removed. The problem my client had with this solution is the fact the comment will be posted and will be visible, however briefly.
An other extreme solution that went with the whole subject of being innovative was making an algoritme that could judge whether a comment is suitable for placement. An artificial intelligence if you will. But being realistic, this idea is just impossible at the moment.
So now I'm leaning towards having no user input in the form of comments or written text what so ever. Just thumbs ups, likes or favorites. But this will limit us in creating an active community.
An other idea playing on my mind is coaxing the user into giving positive comments. Like asking them to share happy or sad memories they have with certain songs. It would all be about asking it the right way.
Any thoughts on the subject? Or any experience on the matter of keeping comments positive?