I've searched around and read UX's help section, but I'm still not sure if this question is too subjective for UX. If it is, I can remove it.
This question applies to cable set-top boxes that have an on-screen TV guide functionality.
When watching TV, a remote's
Channel Up button will increment the channel that the set-top box is tuned to by one (ex: channel 738 to channel 739). The
Channel Down button changes the channel down in the same fashion (from channel 739 to channel 738).
But when viewing the on-screen TV Guide (example below), the channel buttons actions are reversed.
Channel Up button while viewing the on-screen guide scrolls up the channel list. Instead of changing the selected channel to 739 from 738 as expected when pressing the
Channel Up button, the user selects 737 from 738.
Channel Down button while viewing the on-screen guide scrolls down the channel list. Instead of changing the selected channel to 737 from 738 as expected when pressing the
Channel Down button, the user selects 737 from 738.
I've found myself lost in the sea of channels on the on-screen guide after pressing the wrong button a few times expecting to scroll the other way.
Thinking outside the box, what improvements can be made to on-screen TV guides or remotes that would remove this confusing behavior?