I'm working on an iOS user setup guide for an enterprise app. The current process to install and configure the app is as follows:
- User receives three text messages:
- one with an
itms-apps://...link to find the app in the store
- a second with a link that will load the app with information prepopulated in one of the app signup fields
- and a third with a PIN that they then have to either copy/paste or type in. (also sent by email)
- one with an
- User opens Messages app and taps on first link, which opens the app store.
- User installs the app.
- User returns to Messages app and taps on second link.
- New app opens with a field prepopulated (always the same value). User taps Next.
- User returns to Messages app and notes or copies a PIN.
- User returns to the new app and either types in or pastes the PIN.
Would it be preferable to provide a guide where the steps are lined out linearly, and have the user do a little more manual typing? Something like:
- User goes to Messages and/or Mail and retrieves PIN.
- User opens App Store and searces for new app. User installs it.
- User opens app. User enters value 'x' (provided in the doc since it's always the same value). User taps Next.
- User returns to new app and enters PIN.
Advantages I can see to my proposition:
- Closer to the typical app installing process users are accustomed to on an iOS device.
- Less chance of losing more junior user during app swapping steps.
- No messy messages with gobblygook URLs (this advantage is maybe subjective, but a long URL with hash code parameters is not very intuitive to me)
- More typing required.
- (Any others I'm missing? I'd welcome your feedback.)