I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?

  • 3
    A phone call, maybe? – Benny Skogberg Jun 26 '14 at 10:46
  • 3
    This question appears to be off-topic because it is about scheduling rather than UX. – Benny Skogberg Jun 26 '14 at 10:47
  • 1
    I think this is a question about recruiting for user studies, not job recruiting. It's a good topic for this site. – Ken Mohnkern Jun 26 '14 at 14:33
  • How is it off-topic? It is definitely about UX! – erik_lev Jun 26 '14 at 16:35
  • This looks like it might be a better fit for Academia because it's about the ethics and protocol of conducting a study involving human volunteers. – Kevin Jun 26 '14 at 17:02

If you can reach the person prior to 24 hours before the study, then just contact them to cancel. No big deal.

If not, you might think about paying them some portion of the compensation they would have received.

And, of course, thank them and keep them in mind for future studies (if they might fit into another one).

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.