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I want to test a website with at least five people locally but I'm not sure how to go about how to find people willing to through with it.

Do others offer an incentive to users and if so what has worked best?

  • There is a website, where you can put your website on. There are several users which will test your website and get points for that. So the incentive is like Stackexchange the points the users get. But sadly, I can't remember the name of the site, but maybe someone else here? – Michael Schmidt Jun 25 '14 at 13:38
  • That sounds really good. I use usability hub for testing ideas. I would be interested in people in a certain industry too if that's possible. – firefields Jun 25 '14 at 14:43
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You're asking about two things: recruiting and incentives.

How you recruit depends on a lot of things. I once worked at a university that had a website where researchers posted studies and people signed up for them. Piece of cake. If you have a list of local customers you can send a set of people an email asking if they're interested. You could recruit from the families and friends of your coworkers. You can do guerrilla testing and just set up your test on the street or at a coffeeshop and pull in passersby.

If you're testing in person, you can give cash or gift cards as incentives. If it's a remote test you can send electronic gift cards. Amazon has a handy option to send multiple e-giftcards at once so you don't have to fill out the purchase form for each participant.

Then there are web-based testing services (called unmoderated testing) like UserTesting.com, UserZoom, and OptimalWorkshop.com. Some of those handle the recruiting and incentives for you. The disadvantage is that you're not in the room with the testers.

  • I should mention that not all the unmoderated testing sites offer all types of testing. UserTesting.com and UserZoom both do general usability testing, which, it seems, is what you're interested in. – Ken Mohnkern Jun 25 '14 at 16:14
  • thank you Ken. I'm looking at UserTesting.com now. Seems like a good place to start, before spending more cash. Thanks very much – firefields Jun 26 '14 at 15:53
  • Incentives bring in a lot more subjects. It pays to be not cheap when it comes to recruiting for a study. I recently did two studies, one without (I got a 1% response) and one with (7%). – Ken Mohnkern Jun 26 '14 at 17:21
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Doing user testing properly is potentially quite an expensive business as you want representative users of your website, and you want to try to balance user demographics.

If the target market has a wide user demographic then testing it on 5 people isn't really enough ( it will find some of the problems but it won't find the majority of them ).

( The 'magic number 5' comes from Jacob Neilsen's recommendation from years ago - and what he was recommending was repeated rounds of testing using a sample size of 5 )

So it depends rather whether its targetted at a particular group of people or just 'the general public'.

If you want users to turn up to testing sessions then providing an incentive will get them to turn up.

However the size of the incentive is a bit of a black art as you need to think about:

  • How well off / difficult to get hold of your target users are: if you want poor students they will need a lower level of incentive than busy Doctors.

  • How long the session length is and how far people have to travel to your testing session (and what time / day of the week you are holding it on)

  • Whether you have the time to reschedule more testing if you get 'no shows'. The more money you offer the more likely everybody is to turn up.

  • Thank you Philip. I'm thinking I might set up at our next trade fair and try and get some professionals in the industry that way. As it'd be a good way to connect with people I can use for user testing in the future. – firefields Jun 26 '14 at 15:54

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