Where is the best place for a live chat window on a webpage, so it doesn’t hinder the user’s navigation?

  • 1
    The question seems to suggest what the answer should be... somewhere away from the navigation elements of the webpage. You could also look at a movable/dockable window so users can place it where they like.
    – Michael Lai
    Jun 22, 2014 at 23:48
  • 1
    To help provide better answers, perhaps provide a mockup of the webpage layout?
    – Michael Lai
    Jun 23, 2014 at 0:47
  • Placing it on the opposite side to the navigation with an option to move and dock as Michael suggested is probably the best option.
    – Thurstan
    Jun 23, 2014 at 1:53

1 Answer 1


That depends on where your user navigation is located on the page already.

Maybe take a Facebook chat approach in the bottom right corner.

It's consistent placement with what's already out there, and it's not obtrusive since how likely is a vital component already in the bottom right corner?

  • 1
    Yes, google chat also does this. Also it is a similar area to where toast alerts pop up, so users already know that boxes can "pop up" in this area of the screen.
    – Franchesca
    Jun 23, 2014 at 10:06
  • Completely forgot about Google chat, and I was unaware of the term "toast alert" so thanks!
    – liloka
    Jun 25, 2014 at 15:42

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