I am working on the design of a page that is supposed to provide call center employees with the means to view transaction history. There are 8-9 variables in play, I have tackled this by allowing users to filter and sort transactions via drop-down list. The sort options include “most recent” transactions among other options. However, the idea of a timeline was brought up several times and I was wondering if:
A: Will the timeline add value to the existing filtering and sorting options?
B: Is the timeline simply another way of sorting transactions (with more visual emphasis)?
C: If (B) is correct then where should the timeline fit? Should it be a sub-functionality of sorting options, a check box that is activated when users choose to sort by “most recent”?
D: If (B) is not correct, should the timeline precede and override the filtering and sorting options?