My client is building a tool that makes it easier to fill in certain types of web forms found on third-party websites. They would like to provide help for the user while the user is filling in the forms, which might be multi-page. Additionally, they'd like the user to return to their site when they've finished the form so they can move to the next step.
The goals are these:
- Minimize confusion among users about jumping to 3rd-party sites
- Provide resources only available on the parent site (instructions, etc.)
- Ensure the user ends up back at the parent site to complete the overall task they're involved with
The client initially envisioned this as an iframe that sits atop the page and provides instructions, account numbers, navigation, etc.
We'd like to avoid using an iframe, though, for the usual reasons. (Breaks the back button, etc.)
What are some alternatives?