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I'd like to update a company icon which has been used within this particular company since 2003. I personally believe it's time for an upgrade. The icon itself does not reflect the company's updated style guidelines (and definitely looks like something from 2003), but the director believes it is highly recognized and unique.

What would you do in this situation?

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    Are you asking about an icon for a menu, or are we talking about a symbol mark that is incorporated into a logo?
    – Imperative
    Jun 5, 2014 at 1:47
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    Just out of interest does the director have any personal attachment to the old icon? e.g s/he created it, or guided its original creation? If so you may also need to ensure that s/he gets some say in the new one or at least feels involved. Sometimes showing 2 or 3 ideas with at least one bad one in the set that they can veto works well to make them feel like part of the process.
    – scunliffe
    Jun 5, 2014 at 3:08
  • This is a symbol icon incorporated into a logo. It appears in places like the task bar when the software is opened. Yes I believe the director would have a sense of personal attachment to the icon. Thanks for the advice, i'll definitely create a couple of icons and ensure he is involved in the process.
    – user47821
    Jun 5, 2014 at 6:08

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I'm going to make a bit of an assumption here, so forgive me if I'm off base. It sounds like you are asking about what graphic designers call a symbol mark logo, as opposed to a word mark logo. In that case, we're talking about a BRANDING question and not a UX question. Still, it's worth answering, since it's a challenge that often comes up as part of the overall user experience.

The idea behind a symbol mark is that, for many brands, a graphic symbol can increase unaided brand recognition. If terms like symbol mark, word mark, and aided vs. unaided brand recognition aren't familiar to you, then you've got some Googling to do before pitching the client on updating them.

The good news is that, like most things related to branding and UX, the impact of your client's name vs symbol mark can be tested. In the interest of time, I'll refer you to Survey Monkey's page on setting up a brand recognition survey.

The gist of it is that you need to reach out to your target market and discover whether they recognize the client's brand significantly better with or without the symbol mark. Additionally, you'll want to ask questions about what someone who doesn't know what the company does assumes it means as a symbol, vs a symbol plus name, vs just the name.

In conclusion: At this point, if you believe that users are being confused by a symbol mark, you should pitch your client on a bit of user testing in order to discover more about it's effectiveness. Consider that opening up a conversation by criticizing the design is a great way to alienate the client and impair your working relationship. Tread carefully, until you have quantifiable results!

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  • Many thanks. Having earned my bachelors in advertising account planning, I often default to it :)
    – Imperative
    Jun 5, 2014 at 23:49

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