I am currently working on a complete revamp of an application that helps in Knowledge management. The main problem was the older system was just a form capturing which was quite tedious. This information which is to be filled would be used later to help other people facing the same problem. (the information captured was how to solve a problem.)
What I am trying to solve is to make people fill more data so that it can be categorized and used properly. Any suggestions on how to make people fill more and not make it tedious?
Ex : A person has worked on an issue and later needs to fill saying what all steps that person took to solve the issue. This way if someone else has a similar issue this might come up as a suggestion. If the first person has not filled up clearly and properly this might not be useful to the second person at all.