We need people to check the FAQ before contacting support. The current solution we are using is to name the entire section of the web page FAQ, even though it also contains a form to contact support at the bottom of the section. This is because a vast majority of the questions asked to the support team are answers that can be found in the FAQ area, but it seems wrong to "trick" the users to read the FAQ this way.
I noticed that this site is using a pretty nice thing, links to similar questions pops up when I write some key words as I am writing this very question, to prevent duplicate question. We would, however, like to solve the problem with less technical development (as this suggestion system probably needs) due to lack of time at the moment.
Do you have any good solutions to this?