I am wondering, so a particular govement department here has a "Customer Self Service System". Part of that is a internal email-like system.
When Mail arrived on that system, you get an email saying "Please check your [GovDep} e-mail-like system." Then you dig around trying to find the password for a system you rarely use. Log in, open the internal email-like, almost invariably have to download a PDF. Open that and read the message.
The email that tells you it is there give no hint of what it is about. It oculd be anything from a "You have failed to lodge X, unless you do Y immediately we will do Z" to "The X has increased by 2% to match the CPI" And the informing email will still just say "you have a message waiting for you."
What are the advantages of doing it this way? Why not just send email? But I am confidant there are good reasons -- At some point someone made a decision to do this and actual time was spent implementing it.
So far reasons I can think are:
- Can prove message was read? Or at least prove it was retrieved from there webserver
- More secure: Not plain text?
Can these reasons be expanded on? I am no expert on email technology. What other reasons are there?