I am currently responsible for the enhancement of the user experience for an enterprise software in the airline industry. At the moment we are conducting fundamental user research stuff such as:
- contextual inquiries
- surveys to find out how the users percieve the software at the moment, how they use technology in general and to find out about their job in general
- group discussions about the improvement of the software
The next step I am taking is to build up personas out of the research data and to sketch our first ideas of improvements via wireframes.
In 4 weeks, the company will arrange a forum where many of our clients are attending. Our team will have a timeframe of 90min with about 20 users. I am quiet undecided, how to use these 90min at its best.
The current idea is to split up into groups of five and then give the internally approved wireframes/paper-prototypes to the users and make them accomplish specific scenarios. Every group would consist of one moderator/instructor.
Since I hadn't the opportunity to make a user-workshop under these circumstances yet, I am not sure if the upcoming results will be meaningful enough.
Maybe you guys have similar experiences and have some other ideas for our workshop..What do you think about it?
Any comments appreciated, kind regards :)