I am in need of advice. I'm working on a web application with two distinct user groups. The application has both an admin and user view. Seemed simple enough, however the stakeholders have a specification which requires the user view to remain intact even in the admin view.
A little background - The application contains roughly 2000 forms an end user is charged with finding the correct form and filling in the information. The admin has to review the information, but also has a large number of controls for passing and reviewing information.
The stakeholders are a support group which in a addition to reviewing the information also provides technical support. They insist that the existing experience for the users stay in place for the admins so they can replicate support requests. The object being when a user calls and give a description of the information they can see the exact same and avoiding confusion.
At this point, my options seem limited. I can only think that I leave the user view alone and create a separate navigation on either the left or right hand side that access the control that are only available to the admin.
OK, so finally, the real question, has anyone had an experience like this? How did you resolve it? Are there any examples out there (visual learner)?
I'm looking forward to hearing your thoughts.