Im designing an online form, to start the form, the user has to select between x3 options:
(option 1) or (option 2) or (option 3)
If the option 3 is selected, a lightbox appears to tell users they cannot have this option online and to ring the call centre. This is obviously extremely annoying for users (why offer something if you can't have it? just tell them upfront). However, the pushback I'm getting is that - we want to capture how many people are selecting 'option 3' for MI so then we can have a business case to offer it online.
Will the lightbox option create a negative user experience?
Are there any alternative methods that will have good user experience but also meet the needs of the business?