I have been tasked to create a panel to display the status of an email server. I want to offer the client the information, status and next steps i.e. 'phone number' in the panel.

How can I display the phone number but encourage the viewer not to call and trust the message above?

Example of the proposed email status panel

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    It is not clear to me, whether the email server would be up during the maintenance as well. I am assuming it will and you want to communicate this to the users right? Also what is this more information that you can give over the phone, can you make a quick Q&A section and put a wiki or something and place a link here.. that would help around 80% of the population intending to call. Commented Mar 4, 2014 at 11:12
  • Great feedback... please see my revised version for possible solutions to your questions.
    – Sam
    Commented Mar 4, 2014 at 12:18

1 Answer 1


This is all about the communication; keep your client informed, make sure that all they need to know is on this page (at any time), and they won't need to phone you. I've drafted a rewrite of the text, giving more emphasis to:

  • A title which summarises the content; "client information" isn't very helpful, because the whole page is information for the client.
  • What effect the server maintenance will have on the client.
  • How the client will know what is going on, when you're actually doing the maintenance.

I've also de-emphasised the phone number, and tried to give it some context about it being a secondary means of communication, after your online updates.

Mockup of server maintenance announcement

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