0

I have been tasked to create a panel to display the status of an email server. I want to offer the client the information, status and next steps i.e. 'phone number' in the panel.

How can I display the phone number but encourage the viewer not to call and trust the message above?

Example of the proposed email status panel

Improve this question
2
  • 1
    It is not clear to me, whether the email server would be up during the maintenance as well. I am assuming it will and you want to communicate this to the users right? Also what is this more information that you can give over the phone, can you make a quick Q&A section and put a wiki or something and place a link here.. that would help around 80% of the population intending to call.
    – nishant.ghadge
    Mar 4, 2014 at 11:12
  • Great feedback... please see my revised version for possible solutions to your questions.
    – Sam
    Mar 4, 2014 at 12:18

1 Answer 1

Reset to default
1

This is all about the communication; keep your client informed, make sure that all they need to know is on this page (at any time), and they won't need to phone you. I've drafted a rewrite of the text, giving more emphasis to:

  • A title which summarises the content; "client information" isn't very helpful, because the whole page is information for the client.
  • What effect the server maintenance will have on the client.
  • How the client will know what is going on, when you're actually doing the maintenance.

I've also de-emphasised the phone number, and tried to give it some context about it being a secondary means of communication, after your online updates.

Mockup of server maintenance announcement

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.