When we sign up for a new service, it’s not uncommon to tick the checkbox “weekly digest e-mail” or “newsletter” and that sort of thing. In the beginning, we’re excited about our new service, but, as time passes by, we stop reading these e-mails until one day we find ourselves trying to clean up the mess that has become our inbox.
When we take the time to click the unsubscribe link, possibly needing to sign in to the service, and click the unsubscribe button we get ... another e-mail confirming that we unsubscribed for that “weekly digest e-mail” or “newsletter”.
The question is why does the service feel the need to send yet another e-mail? And what are the User Experiences from that e-mail? Furthermore, and maybe even more to the point, do users even need an unsubscribe confirmation e-mail?