I am writing this question to user experience since I believe that service design is highly related with user experience field.
I searched for finding a tool for designing the communications of a service like:
- Sending an e-mail when a user is registered
- Sending an SMS when somebody tries to enter to the account with wrong password
- Sending an automated phone call for checking if you are at home for delivery
- Having a conversation about a complaint via chatbox company website
All these actions are distributed pre-service, service and post-service stages. Is there any tool that you are using or available for designing better communications that in services? If yes, Could you please share them because I think that communication is very important for enhancing user experience?