I work for a university system, whose faculty/staff splits time between hand-coding websites, and using a Drupal CMS. I have been tasked to help them learn the CMS, since it's not native to about 80% of the staff. I started creating a landing page FAQ.
It's a rough design, but the intent are for icons to help them identify similar functions, and a lock capability to show them which abilities they have access to or not. Here's my problem, I've looked over the help desk tickets to generalize these categories, and there are over 60 unique topics. Going beyond content, reports, user management, and media. And the thing about knowledge bases are that no two people learn the same. I'm looking for ideas to present all the topics in a mobile friendly/responsive way, while leaving room to add more topics as their training expands, while still creating a decent user experience so they don't run away from the excess information.
I thought about an FAQ, but a list of 60+ questions seems overwhelming. I thought about crowd-sourcing the knowledgebase, with a single search field, ala stack overflow ask questions. Hrm, that might be a good idea? I am looking for a direction, and thanks in advance. PS. Unable to outsource, or pay for a solution. Thanks!