I'm designing an experience that will require a text field to "recognize" content and instantly direct users to different paths from the same point (same text field & CTA) based on the text entered. Entered text will be completely free form (i.e. user generated) so this text field needs to use keywords and keyword combos to recognize what information/path the user is looking for.
EX: One text field to submit questions. Some of those questions are complex and need to direct the user to a flow that allows them to ask a person to provide an in-depth answer. Other questions may just be customer service inquiries that could return a customer service number or even send the user through another flow to perform an action related to their account.