Are there any recommended ways to encourage/remind users to enter their mailing address instead of email address into webforms when appropriate?
We have been having this problem way more than I would have expected (several a week). The forms are fairly standard:
Am I committing some UX travesty here which is confusing users? This seems to happen more often with users whose first language is not English, but it does happen with both. Maybe there's a better term than "Mailing Address" which I could use?
I'd love to hear any suggestions or recommendations, or if anyone else has even had this problem before.
I would suggest that you revise the words to make the copy more understandable and you can also try "hinting" text in the fields with what you are expecting. It's very easy to do in html and it will help your users to understand what they need to write in the fields.
You just need to add the text below to the values of the text field.