Which is more usable FAQ or Help documentation for web services? I need to provide contextual help content for each page within the service. Also same content will be re-used in websites.
In my thoughts, Help documentation will have all the details for all modules with example image or steps to create / steps do some actions. Also we can explore all the hidden features / hidden actions.
Only thing is, Help documentation will looks like big one. Yes, we can provide search option. Though do you read help documents if you wish?
But in FAQ, we don't know about where is user will struck, also we need to provide questions in some assumptions. Is it correct?
Please give me your suggestions on this. For large product like SAP which is best FAQ or Help documentation?