1

I've got a bit of a dilemma and was wondering if you could help.

In a checkout flow the user has a choice between collection of tickets at the store, or from a kiosk in a complex.

The store select screen is OK:

  • User can select store straight away or view further details
  • User makes a selection
  • Selection is highlighted
  • User proceeds using button below options

Store select screen

The problem comes when the user needs to select a kiosk at the complex to collect tickets. I can't see a way that the user can actively select a kiosk, with feedback highlighting the active choice. If they select a different kiosk as the same complex there is little visual cue.

There are two many kiosks per complex for radio buttons.

Have you any suggestions about I might approach this?

Many thanks.

Selecting kiosk at complex

Improve this question
5
  • why do you need to select a kiosk, cant they just select the complex?
    – Igor-G
    Jun 7, 2013 at 10:45
  • They do also need to select a specific kiosk for ticket pickup.
    – MollyB
    Jun 7, 2013 at 11:00
  • oh its a manned kiosk!? :D
    – Igor-G
    Jun 7, 2013 at 11:02
  • :) Yes, sorry! A person physically hands over tickets after security check.
    – MollyB
    Jun 7, 2013 at 11:08
  • oh, i thought they were like auto kiosks... that's why I was quite surprised!
    – Igor-G
    Jun 7, 2013 at 12:16

3 Answers 3

Reset to default
1

It appears to me that you are showing too much information at once.

I would first have the user select a complex, and only then show a way to select a kiosk. That way it will be clear which complex is selected. The interface you show is confusing. Why show several complexes at once? What happens if a user selects kiosks at two different complexes?

I would do the same thing with store, as well: Have a list with only key information that differentiates the stores (such as distance from location or a recognizable part of the address, like city/neighborhood). Only show detailed information like hours once a store has been selected.

Improve this answer
1
  • Thank you, Dan1111. Just to clarify - on the store screen I don't anticipate showing all that information at once. Users can toggle open the extra information for store hours and contact details. I shall revisit the complex screen though - I think you are right that they should choose a complex first, then the kiosk is just an option perhaps. Fortunately, they will never need to choose more than one kiosk!
    – MollyB
    Jun 7, 2013 at 10:12
0

A quick thanks to Dan and Igor. You asked the right questions when I was in the midst of iteration blindness!

Solution seems to work best:

  • Select complex with radio to reveal kiosk drop down.
  • Upon selecting kiosk, kiosk details are revealed, background is highlighted.

So user has feedback at every step. Thanks again. Have a good weekend.

Improve this answer
0

Although it sounds like you've found a solution that works for you, I think you might further aid your users by providing a diagram of the kiosk layout. This would provide a users with a way to visually orient themselves when it comes time for pickup. A user could also print it out and take it with them if they like.

Improve this answer
0

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.