When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture?
Sometimes there are truly items that don't fit into a broader category, but my questions is what exactly to do about it:
- Should I eliminate the few things that don't fit into other categories, or
- Should I try to rework the categories to include all questions / topics I want to cover in the Help page, or
- Should I just have a category called "Other" where I list those miscellaneous topics I can't capture elsewhere?
(Or is there another alternative I'm not thinking of?)
Tumblr's help page is a good illustration of what I'm talking about: