I am in the process of creating a questionnaire for user interviews for a HUGE Enterprise Social Initiative where the end product is going to be an Intranet/ESocial application.I am trying to get some additional inputs on what questions I can ask during the user interview process which would give me additional inputs into how users user he system.
The interviews will be mostly one on ones though there will be some data collection done through an online survey system.
I am looking for best practices and inputs from people who have conducted interviews for similar user groups. Also references to articles which provide inputs on user interviews and how to drive the process will be very helpful.