Are these terms 'Database', 'Record', 'Table', 'Field', 'Row', and 'Column' too technical (or even relevant) for a normal online banking application user, especially when talking to a customer service executive over phone?
I understand that it could vary from context to context, but I am not sure how to see this objectively and find out where to draw the line. A banking website would anyways have many technical terms which a normal person is not likely to understand without putting extra effort.
If not, then what would be appropriate alternative terms for 'Database', 'Record', 'Table', 'Field', 'Row', and 'Column'?