I came across a few articles (e.g. here and here) with a list of "usability testing as a service" providers, and was wondering if it's so great, why doesn't everyone use it? Is there a clear list of pros and cons for using such services versus "traditional" methods?

  • disclaimer: the first link is a list I composed from a recent technology radar, no intent for shameless plug, and I'm not affiliated with any of the services on any of the lists
    – Eran Medan
    Commented Oct 24, 2012 at 1:37

1 Answer 1


It's pretty much and impossible question to answer - the list of tools you link to are very different and best used in quite different contexts.

For example Silverback is a great tool for folk doing on-site usability tests. If you've using a usability lab - probably a waste of time. Google Website Optimizer - great for cheap A/B testing. Not useful for anything else.

The above two tools aren't comparable in any useful way - and the same applies to much of the rest of the list ;-) Use the right tool in the right context. You might find the Remote Research book a good read http://rosenfeldmedia.com/books/remote-research/.

I guess the most general observation I could make is that there's a big difference in the kind of feedback you get from doing in-person vs remote testing, and even more if it's outsourced to a third party. The more you need good quality qualitative observational data - the more likely traditional in-person usability tests are going to be more useful to you.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.