“The EPR-system is boring, nothing really happens, and it’s all dull.” I get these kind of claims from my clients, and they expect me to make their software more fun and engaging.
The problem is, I really don’t know how. Sure we can implement social feeds outside of the system with several tools and frameworks. We can also implement gamification with reputation and badges exchangeable to real world goodies, such as gift cards, kitchenware, and food and movie tickets.
These are proven to have some effect on users and works really well to boost the use and encouragement of a software, especially a communication and collaboration tool as an intranet. But what about the ERP-system? We could extract statistics from the ERP and implement gamification within our intranet, but the ERP-system would still be “boring” to some users.
So how do we change the ERP interface and user experience to be more engaging?