I'm doing a "refresh".. mainly we are going responsive so that users over 1366px width will see a large layout with bigger media objects, users below 1366px will see the same layout with a slightly better UI. At what point do you ask users if they want to see the new design? How radical should the difference be? Do you let users decide or is the best way to roll it out in sample sizes?
Update: Here is some advice extracted from the interview (their experience is mostly related to building a SaaS product, so take that into account):
- Keep the original version. They believe that users don't like to be forced to change. They want to do it at their own pace, so give them the option to change at their own schedule.
- Show and teach your users what's new.
- Release to a small group of beta testers first.
- Ask for feedback only when you've done major changes. Feedback is valuable, so if you ask for feedback for every minor fix your users will get tired and stop giving it and or poorer feedback.