Our business software has a heterogeneous user base ranging from tech-savvy engineers, over computer used to be salesman up to older, tech-averse craftsman.
In a coming survey I would like to ask for the computer expertise of them, in order to better sort their responses to our three main personas. I know its quite difficult and biased to ask for habits like how many times do you use or do you feel yourself a expert-user?
Thus I thought about asking for software they regularly use. And simply sum up how many programs they use. Having 9 options for mark, I would put an respondent to beginners (my craftsman) if he/she would mark only up to 4. Up to 7 used programs would be intermediate (my salesman) and more a power-user (my engineers). Using Shortcuts would give an extra point. Additionally I tried to find software, that matches computer expertise (even the understanding and naming of it). So first row for beginners, second intermediate, third pros.
How often do you use our software in a week?
What kind of software do you use often?
[ ]Outlook or other Mailclient
[ ]Internet Explorer or Browser
[ ]Zip Archiver
[ ]CD/DVD Burner
[ ]CAD Software or 3D Software
[ ]Access or Database
[ ]Navision or Managment System
Do you regularly use Shortcuts?
What do you think about this approach? Any suggestions?
Or do you have any best practises regarding this theme?