what to do in this case, users feel the text is overwhelming and not organized, should I put the fields under each other? but all other sections are in the design of this field, If I did so would that break the consistency or what? Thanks enter image description here

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  • What task is your user trying to accomplish using a mobile device? Do they absolutely need all of this information? Take a look at what you might be able to streamline for your mobile users.
    – Izquierdo
    Commented Apr 1 at 21:45

2 Answers 2


Given is that "users feel the text is overwhelming and not organized" there are two pillars to focus on:

  1. It's overwhelming: All information looks the same and evenly important.
  2. It's not organized: It looks like users are looking for something in particular and can't find it quickly enough because all data looks the same.

Since there is so little context, I can only give some ideas that may improve the experience.

  1. Since the tag says "Failed". Maybe users want to know why it failed? Highlight the information that shows this. Highlighting can be done with bold text, background color, borders and other visual cues, but also by placing the important information at the top.

  2. Categorize the information by type. I see information about context, subject, status and finance that could be used as categories. I'm not going into graphical design here but you might apply one or more of the gestalt principles.

  3. The Manager note should be at the bottom because the size of that field can vary and might otherwise push fields below out of view.

If the current design works for other sections then inconsistency can be harmful. But the other sections probably have the same problem and consistency will only introduce another bad design that does not do its job well*. This is why you will do users a favor with a redesign of this particular section. Let's hope other sections follow soon.

* Consistency is good when a design offers structure that can be learned and when that knowledge can be applied in other contexts. In this case the design is perceived as not organized (chaotic) and since chaos is the opposite of structure, the design seems to be missing handles to learn how to use/read it effectively.


"users feel the text is overwhelming and not organized" sounds like it could be opinion and not necessarily feedback you should act on. How did you get that feedback? Do you have anyway to verify it, or prioritize it with a UXR activity like Bullseye Diagrams or Rose, Bud, Thorn?

If you don't have more time for testing or usability testing you have a few options you could take. Whatever you try, you should definitely make this section consistent with the others! Whatever option you pick, consistency with the other sections should be one of your leading decision factors.

Below I've illustrated dividing lines, alternating for colours, and bold values. All of these will help the text look more organized and easier for readers to digest.

enter image description here

  • Thanks for your comment, I don't have time for testing, this feedback was from both stakeholders and users. I did try the bold text but my question about fields view is: Is it okay in the manager note section if there was a large text would it be visually disturbing? what to do in this case? Commented Apr 2 at 12:38
  • Do you have a max char count assigned to that field? I think I prefer the alternating row colours just to mitigate the visual focus a large amount of bold text would consume. Another option, if you stick with bold, could be moving Manager Note to the bottom of your screen.
    – It's Dylan
    Commented Apr 2 at 16:36

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