I have an appliance service business with online scheduling.
Sometimes, I would like to give customers a little information about their repair and have them actually read and understand it. The problem is that they don't do either.
This information is entirely for their benefit and will save them $110-$140 in actual cash. I lose money when I do this, but I'd like to do it anyway.
Microwave ovens (except for the built-in drawer-types, and some really expensive brands) and some other appliances like garbage disposers and dehumidifiers, are throwaways. Repairing always costs more than a new replacement.
I tried telling them this on the website when they schedule a service call, but they ignore it, setup a call anyway. We go out and diagnose the problem, look up the parts, give them a repair quote and then they don't fix it, but now have to pay the diagnostic fee.
They could have saved $110 - $140 if they would have taken my advice and just replaced it in the first place.
Is there any way to get users to actually read and understand two sentences without annoying them, or should I just forget the whole thing and let them schedule the call, then go out and give them a quote?