I’m working on an e commerce cart and I am faced with various conditions for products that have a gift card applied.
Condition 1: The price for products which are from the companies private label can be reduced via gift card or fully paid by gift card if the gift card credit is higher as the cart value.
Condition 2: The price for products from the marketplace can‘t get reduced by gift cards.
User actions The following user actions need to be covered by informing the user about the conditions.
- user applies a gift card, but has private label + marketplace
- user applies a gift card, but has marketplace products
- user has a gift card applied, but deletes the private label product and has only marketplace products left
Ideas I scribbled a flow with a prompt alert informing the user with more context about the conditions when the gift card is applied. Also above the input field the conditions are briefly summarized.
My pm brought another notion - refer the user to a more neutral message to the top of the cart. I told him that auto refer is bad ux, but he stated that modals are bad ux. So we are both not aligned.
Do you have ideas how to tackle this?