Predominantly focused on web-based Desktop use.
When viewing a particular object in our system, let's say its a helpdesk ticket as an example. Our workflow system allows the enrolment of new operations in the database that can be run on the ticket.
Examples of these actions are:
- Place on hold
- Place in Progress
- Send Email ... and so on
There may be as many as 10+ options for a user at any given time.
We've tried displaying these as radio buttons (combined with a "Run" button), as well as select boxes.
I find both very unintuitive, but I don't have an alternative solution. Any ideas?
EDIT: Here is a screenshot snippet showing an example. Note, it is extremely difficult to find the task you want to run (especially if you are new to the platform).