Context: We're an insurance company that bought a book of business from another insurance company. Those policies have an external portal to make a payment. We have to redirect to that portal from the main page. Clicking on "Pay bill" redirects to this other portal in another TAB. This was viewed as a quick fix until we could bring those policies to parity with the parent company. But now we have detractor comments that people can't make a payment in the Safari browser.

There is talk about putting the payment window in an I-frame but I think we'll have a problem responsively. The I-Frame container will respond to the responsive layout but not the content so that makes me very nervous going in that direction.

Question: Any suggestion on how we can circumvent this Safari issue? Has anyone else experienced this issue with redirects? And from what I'm being told this is something that Apple recently added as business logic to force the pop-up blocker. I mean it's always been there but it's a default action now.

  • Why are you forcing this to open in another tab instead of just linking to the portal?
    – Sean
    Dec 10, 2022 at 18:13
  • I think is more or less a technical recommendation. We can't get the user back to the original portal. I guess they could keep clicking the back button and eventually get back to their original portal. But there is no back-to-policy page once payment has been completed. the user stays in that portal. Dec 11, 2022 at 20:22


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