0

Is there a reason to show the user that a message was deleted, rather than just remove the message? What benefit does this provide the user over simply hiding it?

1 Answer 1

1

The placeholder for a deleted message helps the user in a few ways.

Serves as an indicator that the conversation has been altered.

Alice: Have you ever stolen from the company?
Alice: Just kidding! You've filled out those TPS reports, right? Could you help me?
Bob: Oh yeah, so many times! Come by my office around 2 and I'll show you how I do it.

If Alice deletes her second message without a trace, Bob has a bit of explaining to do. Bob has a much easier time defending himself if there's a This message was deleted in place of Alice's message.

Informs the user that the message they may be looking for might have been deleted.

A user trying to find a previous comment could grow frustrated knowing that they read a message in the conversation, but are now unable to find it. Showing that a message was once there but is no longer available can eliminate some of the searching and re-searching a user might do otherwise.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.